...
- Close all sessions of your web browser.
- Uninstall "SOTI Remote Control Service" from your PC:
- To reinstall the plugin, start remote controlling a device and make sure to select the "Downloadable Plugin (Legacy)" method.
This will prompt you to download and install the plugin.
- During the installation, click "Advanced":
- Choose "Install for all users of this machine" and continue the installation as usual.
When the installation is done, you should be able to remote control devices again.
...
| Info |
|---|
Apparently, whenever your server is patched/upgraded, a new remote control plugin may be needed, and the problem seems to come back. Just repeat the above procedure to install the latest plugin, and everything should work fine again. |
...