Implementation FAQ

Owned by Dan Andersen
Jan 15, 2024
2 min read

Supporting Material

Please review the following documentation and courses if you are not familiar with the tools that you are going to need in this project:

General Training

https://taskletfactory.atlassian.net/wiki/display/TFSK/General+Training

Technical Training

https://taskletfactory.atlassian.net/wiki/pages/viewpage.action?pageId=78952679

Troubleshooting FAQ

If you are experiencing problems, please look at the following common problems/suggestions to see if they can help you.

Problems enrolling devices

  1. Firewall port 5494 must be opened for outbound connections for MobiControl to work. The Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.

  1. If you have trouble enrolling devices, perhaps the firewall has not been opened yet.

You can enroll the scanners by using a mobile phone by sharing the phone's internet connection and connecting the scanner to the phone.

Problems logging in:

  1. If you are using Android, NTLM must be enabled on the service tier. 

  2. Before trying anything else, try; 

using the browser on the scanner to browse the endpoint URL the WMS application is configured to use.

To do this, exit the MobiControl lockdown (This is how to exit the Mobicontrol lockdown) open a browser on the scanner and enter the endpoint (SOAP) URL. This must result in a login prompt from the NAV/BC server.

  1. If you are using a server name in the soap URL (i.e.

https://mynavserver:5588) then DNS name resolution from Wi-FI to NAV/BC server network must be working. If not, you can try substituting the server name with the IP address of the server

  1. Verify that the user is created in NAV/BC both as a Mobile User and that the user is added to a Mobile Group. See the installation guide on 

https://university.taskletfactory.com for help on how to do this.

  1. If you have verified the credentials, try and remote control the device and copy & paste the information

https://taskletfactory.atlassian.net/wiki/display/TFSK/How+to+copy+and+paste+using+RemoteControl  for help on how to do this.