Posting Problem

Problem

The user has performed some registrations on the Mobile Device and when the posting is initiated, it fails with the error "Posting Problem" and the Details "Unable to return a response for the request....".

The error message looks similar to the following:

The mobile device is waiting for a reply from the server on the posting request.

It will not let the end user post again, as this can cause inconsistency in the warehouse.

Solution

The proposed steps to troubleshoot are the following:

1. Go to the Mobile Document Queue List, see Troubleshoot ERP Communication - Support Knowledge Base - Tasklet Factory Docs
2. Locate the request using the Request ID from the error message and check its status
3. If the Request is in the "Processing" state, you will need to reset the document first - Click on "Process" → "Reset Documents" in the menu above the list setting the status to "New".
4. Once the Request is in the "Error" or "New" state, you have the option to select the line and click on "Process" → "Process Documents" in the menu above the list
5. After being processed from the queue, the status should change to either "Completed" or "Error". In either case you should press the "Retry Now" on the mobile device to get it updated with the result of the processing.

Of course, it is important that you only do this for documents that have not been processed before, especially if the document is a posting Request.

Once the document is processed, the line should end in the Completed state and the order lines that you tried to post from the mobile device should now have been posted and the Mobile Device should also be updated accordingly.