Service Desk Priority Explanation

Within the Service Desk, you can set a priority for your ticket.
Below you will find a description for each, to help you decide the correct priority for your ticket.

**Blocker (Priority 1)**

• These are show-stoppers that severely impact the system's functionality or security.

• Examples include crashes, data loss, security vulnerabilities, and major performance degradation.

**Major (Priority 2)**

• Major issues significantly impact functionality or user experience but are not as severe as blockers.

• Example: A major performance bottleneck affecting system responsiveness.

**High Priority (Priority 3)**:

• These issues significantly impair essential functions or have a notable impact on user experience.

• Examples include frequent crashes, significant usability problems, and functionality impairments.

**Medium Priority (Priority 4)**:

• These issues affect non-essential functions or have a moderate impact on user experience.

• Examples include minor functionality glitches, inconsistent behaviour, and non-critical usability issues.

**Low Priority (Priority 5)**:

• These are minor issues that have minimal impact on system functionality or user experience.

• Examples include cosmetic defects, spelling errors, and non-essential feature enhancements.