Service Desk Priority Explanation

Owned by Jesper

Jun 04, 2024

1 min read

Within the Service Desk, you can set a priority for your ticket.
Below you will find a description for each, to help you decide the correct priority for your ticket.

1 **Blocker (Priority 1)**
2 **Major (Priority 2)**
3 **High Priority (Priority 3)**:
4 **Medium Priority (Priority 4)**:
5 **Low Priority (Priority 5)**:

Blocker (Priority 1)

These are show-stoppers that severely impact the system's functionality or security.
Examples include crashes, data loss, security vulnerabilities, and major performance degradation.

Major (Priority 2)

Major issues significantly impact functionality or user experience but are not as severe as blockers.
Example: A major performance bottleneck affecting system responsiveness.

High Priority (Priority 3):

These issues significantly impair essential functions or have a notable impact on user experience.
Examples include frequent crashes, significant usability problems, and functionality impairments.

Medium Priority (Priority 4):

These issues affect non-essential functions or have a moderate impact on user experience.
Examples include minor functionality glitches, inconsistent behaviour, and non-critical usability issues.

Low Priority (Priority 5):

These are minor issues that have minimal impact on system functionality or user experience.
Examples include cosmetic defects, spelling errors, and non-essential feature enhancements.