Additional Installation Information

Owned by Peter Bro
Apr 05, 2024

Solving Installation Problems

These problems are commonly seen.

Symptom

Possible cause / How to solve

When device logs on a new environment - error message

Missing redirect URI’s to the new environment in the app registration.

On the device the main menu is empty.

The user is allowed to login – but is not assigned to a group with any menu setup. Please assign the user to a user group and ensure that user group has main menus assigned.  Click Menu to assign menu's to user groups.

Pick/Receive is chosen – but nothing is shown.

Check if the Warehouse dropdown shows any warehouses – the user (group) is not assigned any warehouses.

User not allowed to use service.

The user must have a minimum security role as “Mobile User”. This gives access to use the service.

User Roles in AX/FO

When using Mobile WMS the user must have below roles assigned.

365FOAX2012AX2009/AX4.0

Mobile User

Machine Operator (Report As Finished)

Warehouse Worker

Mobile User

Machine Operator (Report As Finished)

Shipping Clerk

Warehouse Worker

Receiving Clerk

Full rights to Business Connector on the user groups.

Licenses

Licenses
Based on the user roles required when using Mobile WMS, you can assess which license is needed. Learn the latest definitions from Microsoft by clicking the link here:

https://dynamics.microsoft.com/en-us/pricing/#SupplyChain


The short version is Operations-Activity or Operations-Device licenses will cover these functions listed below. 

Shop Floor



One device used for manufacturing shop-floor functions:
    • Clock-in and clock-out
    • Starting and finishing production jobs (including project activities carried out on the shop floor)
    • Reporting progress
    • Materials consumption and completion
    • Viewing documents and instructions related to production jobs
    • Viewing worker holiday balances
Warehouse
Device		One device used for warehousing functions:
    • Receiving
    • Putting away
    • Doing internal stock transfers
    • Picking, packing
    • Capturing product attributes
    • Shipping goods plus performing inventory count checks in the context of a warehouse management system
    • Posting output and materials consumption against production orders when captured as transfers of raw materials and finished goods between a warehouse and a production line. (All other types of transactions are excluded.)