Solving Installation Problems

These problems are commonly seen.

Symptom	Possible cause / How to solve
When device logs on a new environment - error message	Missing redirect URI’s to the new environment in the app registration.
On the device the main menu is empty.	The user is allowed to login – but is not assigned to a group with any menu setup. Please assign the user to a user group and ensure that user group has main menus assigned. Click Menu to assign menu's to user groups.
Pick/Receive is chosen – but nothing is shown.	Check if the Warehouse dropdown shows any warehouses – the user (group) is not assigned any warehouses.
User not allowed to use service.	The user must have a minimum security role as “Mobile User”. This gives access to use the service.

User Roles in AX/FO

When using Mobile WMS the user must have below roles assigned.

365FO

AX2012

AX2009/AX4.0

Mobile User

Machine Operator (Report As Finished)

Warehouse Worker

Mobile User

Machine Operator (Report As Finished)

Shipping Clerk

Warehouse Worker

Receiving Clerk

Full rights to Business Connector on the user groups.

Licenses

Licenses

Based on the user roles required when using Mobile WMS, you can assess which license is needed. Learn the latest definitions from Microsoft by clicking the link here:

https://dynamics.microsoft.com/en-us/pricing/#SupplyChain

The short version is Operations-Activity or Operations-Device licenses will cover these functions listed below.

Shop Floor

One device used for manufacturing shop-floor functions:

- Clock-in and clock-out
- Starting and finishing production jobs (including project activities carried out on the shop floor)
- Reporting progress
- Materials consumption and completion
- Viewing documents and instructions related to production jobs
- Viewing worker holiday balances

Warehouse
Device

One device used for warehousing functions:

- Receiving
- Putting away
- Doing internal stock transfers
- Picking, packing
- Capturing product attributes
- Shipping goods plus performing inventory count checks in the context of a warehouse management system
- Posting output and materials consumption against production orders when captured as transfers of raw materials and finished goods between a warehouse and a production line. (All other types of transactions are excluded.)

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