Description
To Set up Tasklet PrintNode to print Standard Label Reports (Report Print) requires a detailed configuration.
This guide is made for the Tasklet PrintNode connector, but most topics can be relevant for other connectors as well.
Typical issues
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Pas på kørende system - boks
Troubleshooting
Nothing gets printed (not even a blank page / label)
1 Verify PrintNode service
If not even an empty piece of paper or label is printed, you will need to verify your PrintNode settings.
Please log into https://printnode.com/ and use the Print Something function to print a PDF file on the printer.
Please see https://www.printnode.com/docs/troubleshooting if this doesn't work.
2 Check the PrintNode log (PrintNode service works but printing from BC doesn't)
Please log into https://printnode.com/ and see if printing from BC results in a log entry.
If a log entry is created, then check the error message to solve the issue.
3 Verify PrintNode setup in Mobile WMS (PrintNode service works but printing from BC doesn't)
Please ensure all the steps in the Set up Tasklet PrintNode are completed.
Opening the printer settings in BC should open the Tasklet PrintNode Printer Settings window.
Doing a lookup in the Paper Size field should show a list of available paper sizes for the printer. Otherwise delete and create the printer again.
If you are unable to lookup in the Paper Size field, then please ensure the API key is correct.
If looking up the available paper sizes isn't possible, then please create a service ticket for Tasklet.
Empty labels are printed
Print a test page from either Windows or the printer driver
If test pages doesn't work, you should start by ensuring the paper type and printer head is configured correctly.
For Zebra printers, it is very important the ribbon and media (Direct Thermal Media or Thermal Transfer Media) are configured correctly.
You will need to contact your supplier if you can't get test prints to work.
If test prints works, but printing from BC results in blank labels: Please continue to
Not all of the label is printed or too much blank space around the label
Missing barcode from labels
If the printed
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FAQ
Hvis ikke der kommer noget ud...
How do I change the settings for my PrintNode printers?
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Change the Printing Default for all users on the printer server (the server with the PrintNode service installed):
Click Start → Settings → Printers & Scanners
Click your printer, then click Manage
Click Printer properties
Go to the Advanced tab
Click Printing Defaults
Change your settings
Click Ok
Change the "Log on as" for the PrintNode service to a normal account and change the settings for this account
Log into Windows using the desired account
Open Start → Settings → Printers & Scanners
Click your printer, then click Manage
Click Printing Preferences
Change your settings
Click Start → Settings → Services
Right-click the PrintNode service and, then click Properties
Go to Log On
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tab , then click This account
Fill the account name and password (twice)
Click Ok
After having changed the service or printer settings, you will need to restart the PrintNode service for the changes to take effect.
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If this still doesn't work as expected you can now reproduce the problem without BC and Mobile WMS which makes the troubleshooting easier. We suggest these next steps:
Reset the printer driver settings. Please consult your printer manufacture for further instructions.
Do a factory reset of the printer to get rid of non-standard hidden settings before you configure it as a new printer. Please consult your printer manufacture for further instructions.
Change the printer driver. Many printer manufactures have different drivers available for their printers. For Zebra printers we have seen a customer switching from EPL to ZPL solved their problem.
Contact your printer supplier to get assistance. They might have recommendations for using their printer with PrintNode.
Contact PrintNode at https://www.printnode.com/contact and request assistance to print the PDF.
Please note: If the printer is used by other systems, you should ensure you are able to restore the current settings before changing it.
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Printing via a Windows driver (e.g. using a PrintNode connector) can overwrite the printer's own settings. You must therefore ensure the settings in the printer and Windows printer driver are identical. For Zebra label printers, please see details here: https://supportcommunity.zebra.com/s/article/Printer-Settings-Change-When-I-Print-a-Label
How are the Paper Size and the Height and Width fields used?
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