Problem

The Count function filter returns no matches.

Solution

Check the filters

Location 

Depending on the Location setup, make sure the relevant document is Released

• Purchase Order
• Warehouse Receipt
• Warehouse Put-aways
• Inventory Put-aways
• Transfer Order
• Sales Return Order

Expected Receive Date

• Warehouse Receipt
  • The filter date must be higher than the Due Date on the Receipt Line. (fig1.)

PO Number

Assigned User

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Fig1.

Solution

Please perform the set up described in the User Guide:

• Section: PLANNED INVENTORY COUNTING
  
  

Common issues

Is the journal empty?

Empty journals are not accessible from mobile.

• Create / Calculate Some entries in the journal for it to appear on the mobile device.
  

Is the Journal "Released for Mobile"

• Use the action "Release to mobile" if present
  or
• Right click in the list and Select Edit List
• Check field Released to Mobil
  

Does the journal location exists as in the mobile users "Warehouse Employee"-list

• The location must be assigned to the user in "Warehouse Employee"-list.

Advanced Warehouse or Simple

• If Location uses Directed Pick And Put-away then the Counting journal and the Setup field used is:
  
  • Whse. Phys. Invt. Journal
• Else
  
  • Phys. Inventory Journal
    

The link between Templates and Batches (Journals)

Business Central

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NAV

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