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This guide is made for the Tasklet PrintNode connector, but most topics can be relevant for other connectors as well.

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Typical issues

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excludeOverview|Description

Typical issues

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How do I change the settings for my PrintNode printers?

Please see Set up Tasklet PrintNode


Incorrect settings (like height or width) retrieved from PrintNode on the Tasklet PrintNode Printer Setting

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page?

Using lookup in the Paper Size field and selecting a paper size results in retrieving the Height and Width from PrintNode.

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The PrintNode service is normally logging in as LocalSystem. To change the printer settings for LocalSystem we suggest one of these solutions:

Change the Printing Default for all users on the printer server (the server with the PrintNode service installed):

  1. Click Start → Settings → Printers & Scanners

  2. Click your printer, then click Manage

  3. Click Printer properties

  4. Go to the Advanced tab

  5. Click Printing Defaults

  6. Change your settings

  7. Click Ok

Change the "Log on as" for the PrintNode service to a normal account and change the settings for this account

  1. Log into Windows using the desired account
  2. Open Start → Settings → Printers & Scanners

  3. Click your printer, then click Manage

  4. Click Printing Preferences

  5. Change your settings

  6. Click Start → Settings → Services

  7. Right-click the PrintNode service and, then click Properties

  8. Go to Log On tab , then click This account
  9. Fill the account name and password (twice)

  10. Click Ok

After having changed the service or printer settings, you will need to restart the PrintNode service for the changes to take effect.

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It might take a few minutes for PrintNode to refresh the printer settings if you have a lot of printers.


Why can't I get my printer settings to work when the settings from PrintNode are correct?

First of all make sure you are modifying the settings used by the PrintNode service. You should be able to adjust the width of the label and get the updated result in the Tasklet PrintNode Printer Settings page when you lookup in the Paper Size field. If not, please check the section above regarding Incorrect settings ... retrieved from PrintNode ....

If you are adjusting the correct printer settings but it still doesn't work as expected we suggest the following approach.

First of all run the report directly from the BC web-client and save it as a PDF file. You can find our reports by searching for mobile label in the BC web-client. Make sure the correct printer and layout is selected before you press Preview to get the correct paper size. Ensure the PDF looks as expected, otherwise you need to adjust your layout or paper size in BC.

Now you can try to print it directly using your favorite PDF viewer. However, printing the PDF like this will use your personal printer settings for the label printer which may differ from the settings used by the PrintNode service.

To print the PDF via PrintNode you can log into https://printnode.com/ and from the Print Something page upload the PDF file and select the label printer and press Print. This is basically what Mobile WMS is doing automatically, when you print via our PrintNode connector in Mobile WMS.

If this still doesn't work as expected you can now reproduce the problem without BC and Mobile WMS which makes the troubleshooting easier. We suggest these next steps:

  • Reset the printer driver settings. Please consult your printer manufacture for further instructions.
  • Do a factory reset of the printer to get rid of non-standard hidden settings before you configure it as a new printer.  Please consult your printer manufacture for further instructions.
  • Change the printer driver. Many printer manufactures have different drivers available for their printers. For Zebra printers we have seen a customer switching from EPL to ZPL solved their problem.
  • Contact your printer supplier to get assistance. They might have recommendations for using their printer with PrintNode.
  • Contact PrintNode at https://www.printnode.com/contact and request assistance to print the PDF.

Please note: If the printer is used by other systems, you should ensure you are able to restore the current settings before changing it.


Why does my Zebra Printer have different settings after having tried Report Print?

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