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Bluetooth has a very limited range and the signal can be blocked easily by shelves and other materials.


If you get this error message when trying to print over Bluetooth:

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Then the printer's Bluetooth security level is set too high and needs to be set to lower.


Follow these steps to lower the Bluetooth security level:


Step 1)

Connect to the printer using the Printer Setup app.

Step 2)

Go to Connectivity settings, then Bluetooth.

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Step 3)

Hit next in this windows 

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Step 4)

Set minimum Bluetooth Security mode to 1 and then hit next.

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Step 5)


Hit apply and then if then accept the request to restart the printer, the printer should now be good to go.


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