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- Is it a single document that cannot be processed?
- Can you reproduce the issue by creating new documents? (Using a sandbox, step 3)
Step 6:
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Reproduce the issue in a "Sandbox" (copy of the production)
With a sandbox you can:
- Avoid disrupting the customer's business
- Change data to check whether the issue changes
- Dis-/enable extensions and check whether the issue changes
- Debug code
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