Install Guide
Applicable to Dynamics AX2009
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This document describes how to perform the following tasks:
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Prerequisites
Software
- Operating System:
Windows Server 2003, SP2, Standard Edition, 32 or 64 bit
—or—
Windows Server 2008, 32 or 64 bit - Microsoft Internet Information Services (IIS) 6.0 or 7.0.
- Microsoft .NET Framework 3.5 SP1
- Microsoft Management Console (MMC) 3.0
- Access to Active Directory
IIS
64 Bit Server?
On a 64 bit server the application pool must be set to allow 32 bit applications because the .NET Business Connector is 32 bit.
Open your IIS manager and find the right application pool, right click it and choose ‘Set application pool defaults’.
.Net Business Connector
The .NET Business Connector must be installed on the mobile server. It is used by the web service accessed by the mobile devices to make the connection to Dynamics AX. When the .NET Business Connector is installed it must be configured to the appropriate AOS. The .NET Business Connector configuration is saved to a file. This file is used later when the web service is configured.
Install the .NET Business Connector
- Run the installation from the Dynamics AX 2009 installation media
- Configure the .NET Business Connector using the Microsoft Dynamics AX Configuration Utility
- Save the configuration file
Web Service
The DocumentService web service is used by the mobile devices to connect to Dynamics AX. It is installed by running the “Microsoft Dynamics Mobile - Server Components.exe”. The web service is installed under the Internet Information Services (IIS) and this role must be installed on the server.
Solving Installation Problems
These problems are commonly seen.
Symptom | Possible cause / How to solve |
|---|---|
The Mobile WMS client can connect to the service (get an error of result is not in “text/xml” format) | The AIF/Webservice is not running, or the app.config does not point to it. (An error message from IIS is not in “text/xml” format). If not – try to disable/delete the “Inbound port” and create it again. See “Setup Inbound port”. If yes – start web-browser on mobile device and verify the address works. |
Mobile WMS device connectes – but nothing happens | Check the app.config points to a correct company in AX. |
The Mobile WMS – can connect. (resolve host) | Check the app.config file – the address is wrong or the device can’t access the address. |
Menu is empty | The user is allowed to login – but is not assigned to a user group with any menu setup. Check that the table ‘MobDocumentAccessRights’ is empty. |
Pick/Receive is choosen – but nothing is shown | Check if the Warehouse dropdown – shows any warehouses – the user (group) is not assigned any warehouses. |