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Pas på kørende system - boks

Troubleshooting

Nothing gets printed (not even a blank page / label)

1 Verify PrintNode service

If not even an empty piece of paper or label is printed, you will need to verify your PrintNode settings.

Please log into https://printnode.com/ and use the Print Something function to print a PDF file on the printer.

Please see https://www.printnode.com/docs/troubleshooting if this doesn't work.

2 Check the PrintNode log (PrintNode service works but printing from BC doesn't)

Please log into https://printnode.com/ and see if printing from BC results in a log entry.

If a log entry is created, then check the error message to solve the issue.

3 Verify PrintNode setup in Mobile WMS (PrintNode service works but printing from BC doesn't)

Please ensure all the steps in the Set up Tasklet PrintNode are completed.

Opening the printer settings in BC should open the Tasklet PrintNode Printer Settings window.

Doing a lookup in the Paper Size field should show a list of available paper sizes for the printer. Otherwise delete and create the printer again.

If you are unable to lookup in the Paper Size field, then please ensure the API key is correct.

If looking up the available paper sizes isn't possible, then please create a service ticket for Tasklet.

Empty labels are printed

Print a test page from either Windows or the printer driver

If test pages doesn't work, you should start by ensuring the paper type and printer head is configured correctly.

For Zebra printers, it is very important the ribbon and media (Direct Thermal Media or Thermal Transfer Media) are configured correctly.

You will need to contact your supplier if you can't get test prints to work.

If test prints works, but printing from BC results in blank labels: Please continue to 

Not all of the label is printed or too much blank space around the label

Missing barcode from labels

If the printed

Missing barcode

Other issues

FAQ

Hvis ikke der kommer noget ud...

How do I change the settings for my PrintNode printers?

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Why can't I get my printer settings to work when the settings from PrintNode are correct?

1, Verify PrintNode uses correct printer settings

First of all make sure you are modifying the settings used by the PrintNode service. You should be able to adjust the width of the label and get the updated result in the Tasklet PrintNode Printer Settings page when you lookup in the Paper Size field. If not, please check the section above regarding Incorrect settings ... retrieved from PrintNode ....

If you are adjusting the correct printer settings but it still doesn't work as expected we suggest the following approach.

2. Verify printing to PDF

First of all run the report directly from the BC web-client and save it as a PDF file. You can find our reports by searching for mobile label in the BC web-client. Make sure the correct printer and layout is selected before you press Preview to get the correct paper size matching the label size. Ensure the PDF looks as expected, otherwise you need to adjust your layout or paper size in BC.

3. Verify printing PDF

Now you can try to print it directly using your favorite PDF viewer. However, printing the PDF like this will use your personal printer settings for the label printer which may differ from the settings used by the PrintNode service.

To print the PDF via PrintNode you can log into https://printnode.com/ and from the Print Something page upload the PDF file and select the label printer and press Print. This is basically what Mobile WMS is doing automatically, when you print via our PrintNode connector in Mobile WMS.

4. Troubleshooting without BC

If this still doesn't work as expected you can now reproduce the problem without BC and Mobile WMS which makes the troubleshooting easier. We suggest these next steps:

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