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- A customer calls in with a complaint about a received product
- The service person creates a sales return order based on the original sales order
- The service person registers the return reason code on the line(s)
Note: The return reason code is set in Business Central and not on the mobile device - The customer then ships the items back
- The items are received using the mobile device
- A credit memo is issued to the customer
Over-receipt
When more goods arrive than were ordered, you may want to receive them instead of canceling the receipt. For example, it might be cheaper to keep the excess items in inventory than return them,
or your vendor may offer a discount for keeping them. In this release, in addition to Purchase Orders and Warehouse Receipts, you can also use inventory put-away documents to handle over-receipts.
Over-receipt is supported on the mobile device. The Mobile WMS automatically detects if over-receipt is valid for the document line and validates entered quantities accordingly.
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